Who we are
EVrepair.ae ("we", "us") is an independent third-party platform that connects customers with licensed electric and hybrid vehicle technicians and workshops in the United Arab Emirates. This policy explains how we handle personal data when you use evrepair.ae or contact us by phone, WhatsApp or email.
Information we collect
Information you give us: your name, phone number, WhatsApp number, email, location or address, vehicle make, model and year, a description of the problem, and any photos or videos you send.
Information collected automatically: basic technical data such as IP address, browser type, device, pages visited and referring website, collected through server logs and, where enabled, privacy-friendly analytics.
How we use your information
To understand your request and connect you with a suitable licensed service provider; to communicate with you about your booking; to follow up on service quality and handle complaints; to improve our website and services; and to meet our legal obligations.
We do not sell your personal data, and we do not use it for unrelated marketing without your consent.
Sharing with service providers
Because we connect you with independent technicians and workshops, we share the details needed to complete your request — such as your name, phone number, location and vehicle information — with the service provider assigned to your job. These providers are independent businesses responsible for their own handling of your data.
We may also share data with technology providers that host our website or messaging (for example our hosting provider and WhatsApp), and with authorities when required by UAE law.
Cookies
Our website does not use advertising cookies. If we enable analytics in the future, we will use privacy-friendly tools and update this policy.
Data retention and security
We keep request and communication records only for as long as needed to provide the service, handle follow-ups and meet legal requirements, and then delete or anonymise them. We use reasonable technical and organisational measures to protect your data.
Your rights
In line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may ask to access, correct or delete your personal data, or object to certain processing. To make a request, contact us using the details below.
Third-party links
Our website links to third-party services such as WhatsApp. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with its update date.
Contact us
For any privacy question or request, email info@evrepair.ae or call +971 50 000 0000.